Senior Barista

Spain, España

Detalles del empleo

Lugar: Spain, España

Descripción

COMPANY DESCRIPTION Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. ESSENTIAL DUTIES & RESPONSIBILITIES • Coordinating day-to-day operations and manage day-to-day operations of the cafe. • Ensuring that company guidelines are followed and supporting the manager as needed. • Driving sales and ATV to achieve monthly target. • Maintaining a safe and clean work environment and following the audit and AP standard. • Supervising, leading and motivating employees. • Monitoring customer and client satisfaction and managing customer complaints and resolving their issues. • Create a vibrant and welcoming atmosphere for all customers. • Good communication and leadership skills • Supporting staff on the best ways to resolve issues with customers and deliver excellent customer service. • Greeting customers and delivering excellent customer service. • Preparing coffees and other beverage to a high standard of taste and quality. • Making recommendations to customers and answering any questions • Coordinate orders with other baristas to ensure a smooth customer experience. • Manage orders for stock and coffee supplies. • Maintain and updated record of Hygiene audit requirements. Eg: temperature control, fridge temperature record…etc. • Maintain and clean coffee bar area. Organise service where needed. • Train and set standards for baristas. • Monitor and maintain hygiene and cleaning standard. • Nurture friendly relationships with customers to increase loyalty and boost our reputation and provide customers a Ralph’s Coffee experience. • Handle customer complaints with professionalism and tact when manager is not around. EXPERIENCE, SKILLS & KNOWLEDGE • Great communication skills • A happy, friendly personality • Customer service skills and knowledge • High level of attention-to-detail • Good level of literacy and numeracy • Enthusiasm to develop your skills and knowledge • Adaptable to change and willing to embrace new ideas and processes • Ability to work unsupervised and deliver quality work • Positive and approachable manner • Team player qualities

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